LETTER FROM MENTAL HEALTH ACT TEAM and LEGAL TEAM
NHS
LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST
Mental Health Act Administration Office
Trust Headquarters
St Georges
Long Leys Road
LINCOLN LN1 1FS
20 October 2023
In Confidence
Mrs Susan Bevis
Dear Mrs Bevis
We have been informed about an incident that took place in Reception at Trust Headquarters, St Georges Site on Wednesday 18th October 2023, in which you presented as hostile and aggressive, demanding immediate access to a senior manager
As an employer LPFT has a duty of care for the health, safety and wellbeing of its staff. We also have a legal responsibility to provide a safe and secure working environment for staff. Staff mental health is as important as their physical health. Any incident in which an employee is abused, threatened or assaulted in circumstances relating to their work is unacceptable and not tolerated. This includes the serious or persistent use of verbal abuse, aggressive tone or language and swearing.
In accordance with NHS guidance, such behaviour is not acceptable and you are now formally warned that if there is a repeat of this or similar behaviour again in the future at any LPFT site the Police will be called to escort you from Trust premises.
Going forward please ensure that you only attend Castle Ward for your pre-booked appointment times once a week. This will allow ward staff to facilitate the visits as directed by Elizabeth’s Responsible Clinician as part of the plan for her care and treatment; please be assured that these decisions have not been made by staff in Trust Headquarters or other teams and will be reviewed regularly. Unannounced visits to Castle Ward to see Elizabeth will not be able to be facilitated.
Yours sincerely
THE MENTAL HEALTH ACT AND LEGAL TEAM
CHAIR KEVIN LOCKYER
CHIEF EXECUTIVE: SARAH CONNERY
WWW.LPFT.NHS.UK
The above letter has no signature so naturally I would like to know who is conducting the case against me. I have therefore written as follows:
From: susan bevis
Sent: 25 October 2023 21:50
To: CONNERY, Sarah (LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST); kevin.lockyer@nhs.net; lpft.lpftrecords@nhs.net; PALS(LPT) (LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST);
Subject: Letter dated 20.10.2023 My Visit to Trust Offices 18.10.2023 ATTENTION OF H. S. LPFT RECORDS
Dear Ms Connery and Mr Lockyer
It is with sad regret I am having to write directly to yourselves.
I am attaching letter that is completely unsigned and would be grateful if you would give me the name of the person conducting the ‘criminal case’ against me.
Under GDPR Rules I therefore request all CCTV footage and recordings of the alleged “threatening behaviour”. This will be needed for court proceedings.
Previous allegations of a similar nature at Ash Villa would have also had CCTV footage, especially my ‘alleged assault’ (this was verbal and resulted in 3 x Police cars being called to Ash Villa) of a member of staff but Ms S./records at LPFT have failed to produce evidence.
If there is no such evidence I therefore request an apology for the misunderstanding and the removal of such threatening allegations mentioned in the most recent letter and going back to Ash Villa.
I therefore look forward to receiving all recordings, CCTV footage relating to my alleged conduct and the name of the person who is conducting the case against me as per the attached unsigned letter.
I would finally point out that I was accompanied by a friend who may also require CCTV footage under GDPR Rules.
Look forward to receiving this as soon as possible
Yours sincerely
SUSAN BEVIS POA
When I visited Trust Headquarters on the 18 October I was refused a meeting with anyone there to discuss my concerns regarding leave being supervised and all S17 leave cancelled. I have had contradictory information regarding who actually imposed the complete ban because when myself and a friend came back in the evening to visit my daughter we were told a decision had been made at Executive level from Trust HQ. The earlier ban had been by Dr Khokhar who has overall control as RC.
There was no argument about not being able to see anyone. I simply asked politely for a piece of paper to write the following:
“Dr K is refusing 17 leave to my daughter and imposing supervised visits only. The visit I had last week was for 2 hours that went well.
What is meant by denying leave on account of me being “bad influence?”
In what way am I a “bad influence?”
How does banning S17 leave tie in with the law? Is this not a violation of HRA 1998 Art 8 and Right to Family Contact?
Dr K mentioned that everything was being done in line with your Policy (words to that effect)?
Please supply your policy on deprivation of S17 leave with family.
Please supply CP11 rapid tranquilisation Policy and log
There was an accident at Ash Villa where Elizabeth banged her head on the floor of the seclusion room after rapid tranquilisation.
I would like to share the private MRI scan with the Consultant Neurologist Dr S. I need his email address please.
Matters will go before Ct of Protection if something is not done about the leave
In the meantime I look forward to your urgent attention.
To deprive leave with family is violation of Human Rights Art 8
Yours sincerely
Susan A Bevis Mother and POA
Because I was busy writing a letter I hardly spoke a word in that building.
I would like to share the footage of my behaviour so that everyone on X can comment and I am all for honesty and transparency and respect the views of people who might read my blog and I am sure there are others who have come across such bullying. At least give me the footage which has of course been denied previously because there simply is not any.
I am supposed to write only to one email address only but because of the serious allegations of a criminal nature I felt this had to go to the very top as the person who wrote this could not even be bothered to sign the letter or put a reference on it. This shows there is unaccountability and a bullying approach at the MH Administration Office Trust HQ not forgetting the Legal Team.
BUILDING UP A CRIMINAL PROFILE
Unsigned letter dated 20.10.2023 from Trust Headquarters unsigned by The Mental Health Act and Legal Team received on 25.10.23 threatening to call Police and a warning alleging “hostile, aggressive behaviour demanding immediate access to a senior manager all witnessed by an accompanying friend. GDPR request submitted 26.10.2023.
Letter dated 6th June 2023 from Hayley Sandford Senior Records Officer where I requested CCTV footage from Ash Villa. I will feature below selected paragraphs as per below:
“I write in response to your correspondence relating to CCTV footage at Ash Villa. “Your visit to Ash Villa on 3 April 2022 had been authorised by the Consultant who emailed you. You are right you were entitled to attend site that day”. “Unfortunately this had not been communicated to ward staff causing them to challenge your visit. We will take steps to ensure this does not happen again.” “The ward was in Covid outbreak and you could not be entered onto the ward. It was agreed a discussion through the window was a reasonable compromise made on the basis none of the patients were returning a positive result. Staff continued to make their rounds completing observation sheets on other patients whilst monitoring to ensure no items which could pose a risk to patients were passed through the window. I understand Police were called to site when you became verbally hostile towards staff and would not leave site when requested. No allegation of assault was made to police. Police make their own judgement as to how may police attend reported concerns. Accounts of events on 3 April differ greatly provided by our employees. I was asked to leave but wanted to hand things I had bought and she was entitled to ground leave yet this was refused. I have driven 1.5 hours and had another 1.5 hours to drive back home and all I wanted was to ensure she had got the things I brought which would have taken 5 minutes, hence them taking her to the front window so I could witness this. The RC said they were wrong so Police time wasted.
Data Subject Access Requests – I note you have mentioned GDPR Right of Access which entitles an individual or an otherwise authorised third party to a copy of their personal data alongside information relating to how their personal data is processed. This right applies to the individual not to personal data of any third parties. I had asked for footage of me standing outside Ash Villa underneath the CCTV camera. There was no-one else around just me alone so that is no excuse and having operated the cameras there would have been good footage including the voice of a member of staff shouting “you have just assaulted a member of staff Ms Bevis”. Elizabeth was witness to this and was very distressed. I also had another independent witness.
CCTV footage – I have arranged for all CCTV footage (inclusive of the camera you took a photograph of) from Ash Villa on 3 April to be downloaded for reviewed. The days’ footage has been reviewed and shows no meaningful footage of any incident.
Telephone logs – our telephone calls are not recorded for me to provide you with a copy but we could never guarantee we would provided you with a copy if they were, due to third party personal data which would be captured within it. This extends to providing you with call logs from Ash Villa.
The Trust cannot provide you with the information you have requested due to third party rights or lack of footage. This has been reviewed to be as our Senior Records Officer Alison Bartle as Ward Manager of Ash Villa and our Team Coordinator within Information Governance and Records Management.
COMPLAINT REF FOR/23/2503 14.04.2023
“Barnet, Enfield & Haringey MH NHS Trust would determine what health and social care provision is appropriate. We are aware Enfield have been involving you within the Care Act and 117 Assessment.
This is currently going on behind my back right now according to Elizabeth who says she was feeling to ill to discuss with her advocate from Voiceability yesterday. There was never any “care” under Enfield or provisions that were needed for the independent flat which is why I moved hoping to at least provide the right environment and an independent home that had the right
There was a period in 2022 when Elizabeth was exhibiting significant distress following excessive phone calls from yourself and her phone was stored in staff office for periods during the day. Staff maintained logs of her phone use which included details of when she declined to use it.
We paid a contract on the phone. They took the phone away and put it in the office and noone in the family could get through. Was given only 1 point of contact and told not to phone the office as phone would be put down. That point of contact was the Carer’s Champion who was not always around. Around this time Elizabeth had been constantly calling the Police in desperation and I have all the details of the many calls she made for help during that time. That is the real reason they took the phone away.
As for the MRI – none of the consultants wanted her to have it “no clinical indication for further imaging. They were reliant on a scan marked “normal” in 2015 however I have had the scans done privately following the discharge note stating “abnormal findings on a scan. It is only now after 2 years finally they are taking seriously the fact that Elizabeth has as Neurological condition they are treating as a mental illness with antipsychotics. She has only just been referred to a Consultant Neurologist because of the evidence produced. “It would be difficult to differentiate autism from someone with chronic schizophrenia” – so in that case what is the real diagnosis?? I have proven there is something else wrong and I am just a mother to prove this whilst a string of doctors have stood in the way and could not be bothered to look for reasons why the discharge note said “abnormal findings on a scan pointing to CNS”. Again they got it wrong when they say borderline IQ – No! Huntercombe got it right there “high functioning aspergers”
Letter from Alison Bartle Ward Manager via lpft.PALS@nhs.net sent special delivery on 10.03.22 AIP/AB/LJCA “I am referring specifically to your rudeness o the phones and rudeness and intimidation whilst on site at Ash Villa” “I must ask you to stop any rudeness or intimidating behaviour in the future.” “staff have been instructed to terminate calls when caller is rude or abusive and to call the Police if they consider breech of peace or other such behaviours in the grounds of Ash Villa. Planned outings will have to be pre-approved and agreed by the RC. Yes they always were but because of lack of communication was told to go away by staff on arrival despite ground leave granted outside so even if there was short staffing on the ward just to come out for 5 minutes to collect Birthday presents or to collect money and possessions surely should not have been such a big deal. Visits to ward can be planned and limited to one hour due to Covid visiting restrictions and should be booked in advance. If your behaviour is rude or intimidating you will be asked to leave. I do hope you acknowledge it and manage your behaviours better in the future. PATIENT EXPERIENCE TEAM LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST UNIT 9 THE POINT LIONS WAY SLEAFORD LINCS NG34 8GG
LETTER FROM DAVID FROM INSPECTION TEAM OF CQC WHOM HE REFERS TO AS A “BUSINESS”
From: HSCA_Compliance <hsca_compliance@cqc.org.uk>
Sent: Thursday, July 28, 2022 3:40:29 PM
To: susanb255@outlook.com <susanb255@outlook.com>
Subject: FAO Susan Bevis – Correspondence – Ash Villa – ENQ1-13580144066 – DB
Dear Mrs Bevis,
Please find attached your Correspondence regarding Ash Villa. If you have any queries please do not hesitate to contact us.
| Mrs Susan Bevis Delivered by email Ref: ENQ1-13580144066 28 July 2022 Dear Mrs Bevis I am writing to inform you the frequency, duration and nature of your communications has caused disruption to our business and distress for CQC team colleagues. Notably David refers to the CQC as a “business” and so this is how the CQC view requests for them to intervene in concerns and how they dismiss them. Surely that is what they are assigned to do and that is investigate concerns. Between January 2022 and June 2022you raised a significant number of enquiries with the Care Quality Commission regarding the care of your daughter Miss EB staying at Ash Villa a rehabilitation ward within Lincolnshire Partnership NHS Foundation Trust (LPFT). The Call handlers who you have contacted have passed on your concerns to the Inspector for review; in turn the Inspector has passed your concerns to the trust. In many cases the trust were already aware as you have copied them and were already dealing with your concerns. The information you have shared is repetitive and similar information to that you sent to us previously. Our Inspector has liaised extensively with the trust and is satisfied the service have taken steps to address your concerns. The calls did not come from just myself but from Elizabeth herself and others. We understand Miss EB consistently says that she does not want staff to share information about her care and treatment with yourself or any concerned parties. Miss EB does share information herself with you. The trust have set up an identified single point of access at Ash Villa; and a dedicated email box with the trust. The CQC cannot investigate your individual concerns further. We are sorry that we were unable to assist you further on this matter, and now consider it closed. You can however contact The Parliamentary and Health Service Ombudsman who will be able to offer advice and assistance to you regarding your complaint. Their contact details for ease are on the phone via 0345 015 4033, or www.ombudsman.org.uk/making-complaint. In view of the previous communications between yourself and CQC, if you do need to contact CQC in the future, we ask that you make any communications in writing initially by letter. If you do telephone the CQC there will be a voicemail service where you will be able to leave your concerns via voicemail. Based on the new information shared we will decide whether to respond directly to you, or instead may approach the relevant healthcare provider. This decision will be as appropriate to follow up on the information shared. I will not be bothering. The only time the CQC respond effectively to facilities they rate as good is when abuse is revealed by TV programmes like Panorama. Noone has signed the letter that David has sent notably. Yours sincerely, Inspection Team (completely unsigned) |
There is one other letter I think from Pals listing four occasions where my “behaviour” has been reported as “hostile, intimidating, aggressive – you name it. There would have been ample CCTV coverage and evidence from where I was standing but absolutely nothing has been supplied as evidence therefore I have requested the defamatory comments to be taken out of file papers and records and it is essential for anyone else who is targeted to ask for evidence under GDPR Rules. If no evidence can be provided to back up claims then they should request removal of such comments from records. In actual fact it is the Trust who is causing intimidation and threats and have used Police on two occasions wasting their time in order to build up a profile that could amount to criminal prosecution on my part which is why I am recording everything in anticipation for any future legal actions on their part. It is truly horrible to have to go through this and there has been complete justification of my concerns all along when it comes to Elizabeth’s care and treatment. Several letters have been completely unsigned whilst certain Trust personnel hide and this is very wrong indeed.
Statutory requests for information made under access to information legislation such as the GDPR and the Freedom of Information Act 2000 should be sent to: information.access@cqc.org.uk
Kind Regards
David
Inspection Support Team Co-Ordinator
For information about CQC, including contact details, information about how we use and protect personal data, and how to request information from us, go to https://www.cqc.org.uk/contact-us
Letter attachment below dated 28 July 2022
| Care Quality CommissionCitygateGallowgateNewcastle upon TyneNE1 4PA Telephone: 03000 616161 http://www.cqc.org.uk |
“Our inspector has liaised extensively with the trust and is satisfied the service have taken steps to address your concerns. We understand EB does not wish to share information with you. CQC cannot investigate individual concerns further. Consider it closed. You can contact the PHSO. IN VIEW OF PREVIOUS CORRESPONDENCE IF YOU DO NEED TO CONTACT CQC IN FUTURE MAKE COMMUNICATIONS IN WRITING INITISALLY. IF YOU DO TELEPLHOLNE THERE WILL BE A VOICEMAIL SERVICE AND WE WILL DECIDE WHETHER TO RESPOND DIRECTLY.
I
Psychiatric Abuse UK 