UNTRUTHFUL LETTER BY ANN MUNRO PATIENT SAFETY LEAD OF LINCOLNSHIRE PARTNERSHIP TRUST

What makes this letter so untruthful is that the mobile phone is still held in the locker, locked away and only supervised calls and visits are allowed by the truly awful Lincolnshire Partnership Trust rated “GOOD” by the CQC. If restrictions had ended on the 5th February as Ms Ann Munro states then why are they still continuing on the ward in that case or why hasn’t this been relayed to the ward? Dr Waqqas Khokhar and team continue relentlessly with restrictions that are a complete infringement of Human Rights – breach of Art 8 and Equality Act 2010. The restrictions are ONGOING and it was threatened by Elizabeth’s doctor that the ban was indefinite. I have issued LPFT an invoice that is only £50 for the phone contract family pay to Vodafone monthly and the cake I brought for Elizabeth’s Birthday that got put in the bin. It seems like noone is doing anything about anything and all staff acting ultra vires. Yesterday as I have to be seen to be doing everything I can to resolve matters I chased up the investigations I called for under the NMC, GMC, ICO and HCPC – Adults Safeguarding have concluded their investigation but a couple of days ago Elizabeth phoned me and said she had missed meals and only had crisps to eat. This all goes to show that the “care” Elizabeth is receiving is not right or appropriate and that acute wards are totally unsatisfactory to anyone with sensory issues and those who claim or have been diagnosed to have autism, LD so in that case why are so many trapped for years and years on end.

The reason is not because there is nothing in the community but it is all down to funding. We did not ask for anything but had hoped for a better life in a new area. Inevitably the outcome is disablement and then that vulnerable person becomes institutionalised for the rest of their lives and placed under DoLs – another form of imprisonment. Stripped of their capacity, human rights do not apply.

Now there needs to be more done as what the NHS is providing is totally wrong and the way they go about bullying families with litigation lasting months and months in secret courts is totally and utterly wrong.

If Ms Munro claims that the restrictions have ended with the phone then this needs to be sorted out as members of staff were/are oblivious to this. There seems to be lots of bank staff supervising and they use HCAs and they are writing negative notes to build up a picture against me. It is the ultimate bullying. I now take a witness with me because they keep calling out the Police and wasting their time in desperation to portray me as a nasty person but I am being totally honest here revealing the truth and nothing but the truth. There is no way I would be going to these lengths publicly if I was not speaking the truth and from what I see I am not alone with others writing about the shameful care provided under MH in the UK that has no accountability. They have also gone out of their way to stand in the way of pathological tests and referrals to Neurologist which was on 3 January but I was told by the Clinical Lead Emily Scott that they knew nothing about this appointment. Oh yes they did! I attended instead with the private scans done under a Tesler 3 scanner which Lincolnshire do not appear to have and which are highly accurate.

Here is the letter:

LINCOLNSHIRE PARTNERSHIP

FOUNDATION TRUST

Patient Experience Team

The Point

Unit 9

Lion’s Way

Sleaford

Lincolnshire

NG34 8GG

Tel: 01529 222265

 Email: LPFT.PALS@nhs.net

Our Ref: SER/23/2717

CQC Ref: ENQ1-18383246613;

ENQ1-17716124293

19th February 2024

PRIVATE AND CONFIDENTIAL

Mrs S Bevis Sent via email:

Dear Mrs Bevis,

I write to respond to the queries and concerns you shared with the Care Quality Commission (CQC) between 14th November 2023 and 28th December 2023; You said that the SOAD (second opinion appointed doctor) did not take account of Elizabeth’s allergy to a medication. We are unable to answer points related to the decisions made by the SOAD as they come under the remit of the CQC.

You said you are concerned that Elizabeth is being abused. Investigations into Elizabeth’s safety have been initiated and the trust are cooperating with these as requested.

You claimed that on occasions you had not been allowed into the ward round meetings.

The ward confirmed that you have the link to attend a designated slot for the weekly ward round meeting. They have noted occasions where you have not joined the meeting.

You have said that Elizabeth having her mobile phone removed is a breach of her human rights. Elizabeth’s phone access was limited for a fixed period of time as part of a comprehensive care plan that considered Elizabeth’s human rights. This was to ensure the response to her phone use did not adversely impact her engagement with, or the efficacy of, the treatment plan. This was ceased on Monday 5th February 2024 following review of all the relevant factors.

You claim that details recorded of the incident that took place on 25th December 2023 during your visit to Castle Ward are untrue and have resulted in your visiting arrangements being suspended. Visiting arrangements were temporarily suspended while internal investigations and review of all relevant evidence were undertaken and that visiting arrangements have now been re-established, as set out in letter dated 5th February 2024.

You said that Elizabeth was not able to attend the neurology appointment in January 2024. Elizabeth was not able to attend a neurology appointment in January 2024, however following discussions with professionals at United Lincolnshire Hospitals Trust, alternative provision was facilitated so that the relevant clinical staff could attend Castle Ward to see Elizabeth. This was organised to minimise any disruption to Elizabeth and maximise her potential engagement with the process. This aspect of Elizabeth’s healthcare provision is ongoing.

You described a telephone call to the ward where a new staff member had very limited English. Your feedback on this staff interaction has been passed on to the relevant teams to ensure any necessary reviews are undertaken. You expressed concern that Elizabeth was missing meals which was impacting on her behaviour.

The ward is continuing to keep a daily food and fluid chart to document Elizabeth’s intake. This also ensures any additional support can be provided to Elizabeth where appropriate. You said that Elizabeth had lots of washing and that she was not being supported with this. The ward has confirmed that Elizabeth is usually known to attend to her own laundry independently. Patients can access the laundry room at any time in the company of staff and Elizabeth can request support from staff for this purpose. We aim to provide high quality care and treatment to all those we support, and we are sorry that you have had to escalate your concerns.

We value the opinions of those who use our service as it gives us vital insight into any care we provide and informs us when improvements are necessary, and we thank you for raising these concerns.

Thank you for bringing your concerns to our attention. LPFT mental health services strive to deliver the best care to all our service users and their families/carers all the time and I regret this has not been your experience. NHS Complaints Advocacy is also available at every stage of the complaints process.

VoiceAbility can be contacted by calling their Helpline on 0300 303 1660 or via email helpline@voiceability.org If you are not happy with how we have dealt with your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, Government departments and some other public organisations. Their service is free to everyone. There is a time limit for making your complaint to the Ombudsman so you should do this as soon as possible.

To take a complaint to the Ombudsman, or to find out more about the service, go to https://ombudsman.org.uk/making-complaint or call 0345 015 4033. Yours sincerely, Checked and electronically signed to speed delivery.

Ann Munro Patient Safety Lead

 cc: Care Quality Commission (Central)

Citygate,

Gallowgate,

Newcastle Upon Tyne NE1